Frequently Asked Questions

Quality Care, Efficiency, One Of A Kind 

Garment Care Policy

At Madison Star Couture we make custom one of a kind pieces that will last for generations to come, that is why each of our garments are insured. After purchase, your garment can be sent back to our offices at any time for repair after wear. This service is 50% the price of the original garment and is available to members only.

Refunds, Returns and Exchanges

For a full refund, orders must be canceled within 24 hours after purchase. After this time period, refunds, returns and exchanges are not available. 

Shipping

All pre-orders will be shipped two to five weeks after purchase. 

The shipping and handling fee is calculated at checkout. 

Orders

All orders must be canceled 24 hours after purchase for a full refund to be issued. 

Any changes to an order must be submitted via email at info.madisonstarcouture@gmail.com within the 24 hour period after purchase. 

Tracking

Tracking info will be sent to the email used at checkout. 

Any questions or concerns regarding an order can be sent to info.madisonstarcouture@gmail.com.

Payments Accepted

Visa, Mastercard, Discover, American Express, Paypal, Applepay.

Custom Requests FAQ

All Custom Requests require a 50% deposit before construction can begin. 

All Custom Requests must be placed 4-6 weeks before desired delivery date. 

There are no refunds, returns or exchanges for custom requests. 

Rushed orders (any order outside of the 4-6 week timeframe) require a 50% upcharge. 

All custom orders have a minimal price point of $500.